Important Notice
At ExcitPay, we understand that plans change. This policy outlines our cancellation and refund procedures for dining reservations and restaurant payments. Please review the specific terms below.
Dining Reservations
Restaurant table booking cancellation terms
Cancellation Timeline
More than 3 hours before reservation
Free cancellation (no charges)
1-3 hours before reservation
₹100 per person cancellation fee may apply
Less than 1 hour or no-show
₹200 per person charge (restaurant dependent)
Modification Policy
- •Date/time changes allowed up to 2 hours before reservation
- •Guest count can be modified (subject to availability)
- •Table type changes subject to restaurant approval
Note: Special occasion bookings (birthdays, anniversaries) and large group reservations (8+ guests) may have different cancellation policies. Contact support for details.
General Terms
ExcitPay Store Credit & Wallet
- •Store credit earned from cancelled bookings will be reversed
- •Wallet balance used for payment will be refunded to wallet instantly
- •Promotional offers may not be applicable on rebookings
Refund Processing Time
- •ExcitPay Wallet: Instant credit (recommended)
- •Credit/Debit Card: 5-7 business days
- •Net Banking: 7-10 business days
Force Majeure
In case of natural disasters, pandemics, political unrest, or other circumstances beyond our control, we will work with service providers to provide maximum possible refunds or credits. Standard refund timelines may be extended during such events.
How to Cancel
- Log in to your ExcitPay account
- Go to "My Bookings" section
- Select the booking you want to cancel
- Click "Cancel Booking" and follow the prompts
- Review cancellation charges and confirm
- You'll receive a cancellation confirmation via email
Need Help?
Our support team is here to assist you with any cancellation or refund queries.
This policy is subject to change. Last updated on February 21, 2026. Please check this page regularly for updates. For service-specific terms, refer to individual booking confirmations.